OpenERP / Unifield - Supply support officer

Job location: district Hlavní město Praha
Duration of employment: Permanent
Employment type: Full-time work
Required education: Bachelor's
Type of employment: Employment contract
Required languages: English (advanced)
Ivana Parasková

SYNERGIE, s.r.o.
Ivana Parasková
HR Consultant


Your challenge:

You have a unique opportunity to be a part of this implementation journey. As an OpenERP / Unifield - Supply support officer you will be in charge of providing 3rd level support for UniField ERP tool. You will be responsible for providing support, maintenance and evolution of the application.

Your responsibilities:

  • Automated Testing:

- Write Test Cases of all integrated tickets currently in production
- Encode all previous and new Test Cases in the automated testing tool “TestField”
- Ensure all Test Cases pass for every patch release, maintain and update Test Cases when needed
- Prepare and maintain master data in test environments

  • Documentation

- Update and maintain Supply documentation such as user manuals and their translations (English and French) based on all new development integrated in production
- Transfer the user manuals from a Word format (files) to a Wordpress format (online)

  • Request Management

- Owns allocated Requests tickets throughout their lifecycle
- Provide answers to all questions on the “how to” use the system
- Provide quick video calls trainings when needed

  • Incident Management

- Owns allocated Incident tickets throughout their lifecycle: participate in all steps of the release management
- Review, analyse and qualify reported issues
- Provide first-line investigation and diagnosis of all Incidents. Confirm and reproduce reported bugs/use cases
- Undertake an immediate effort in order to unlock blocking issues by requesting and applying datafixes
- Propose code fix solutions in order to prevent future similar use cases
- Write the Test Cases, perform validation and reception for new developments and corrections by ensuring manual and automated testing
- Work with the Geneva Core Team and development team from the review of the incident till the release in production.
- Escalate Major Incidents to the ERP Supply Manager

  • Training

- Provide functional support to MSF HQs support team (level 1 and 2) such as deployment teams, trainers and referents upon request
- Deliver face to face trainings upon request

  • Assist the ERP Support Manager for any other Supply related issues

Your profile:

  • 2+ years in supply chain / logistics positions
  • 2+ years in supporting the deployment/support of an IS tool (preferably an ERP)
  • University degree in supply chain / logistics or university degree in business studies with strong orientation in supply / logistics
  • Fluent in English
  • Fluent in French a strong advantage
  • Experience in test procedures and documentation
  • Experience in a ticketing system (JIRA an advantage)
  • MSF experience and UniField experience is a strong advantage
  • Extensive knowledge of Supply Chain Management / Logistics processes (MSF processes a strong advantage)
  • Knowledge of supply chain / logistics and/or IT domains a strong advantage
  • Knowledge of databases management/SQL is a plus
  • Strong MS Office skills (Excel – PowerPoint)
  • Strong in analysis and synthesis
  • Strong organisational skills
  • Capacity to work independently and at a distance
  • Team spirit
  • Strong motivation for working in humanitarian sector

About the organization:

Médecins Sans Frontières (MSF) / Doctors Without Borders is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and healthcare exclusion. MSF offers assistance to people in need and irrespective of race, religion, gender, or political affiliation. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. Over 90% of the organization’s funding comes from individual private donors giving small amounts.

The organization was founded in 1971 in France by a group of doctors and journalists in the wake of war and famine in Biafra, Nigeria. Their aim was to establish an independent organization that focuses on delivering emergency medicine aid quickly, effectively and impartially. Three hundred volunteers made up the organization when it was founded: doctors, nurses and other staff, including the 13 founding doctors and journalists.

Today, MSF is a worldwide movement of more than 65,000 people working in 21 sections, 12 branch offices, 5 Operational Centres and three supply centres worldwide. There are as many IT departments as sections, and together they support more than 32,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has decided to build its own Shared IT Services (SITS) Centre in Prague.


  • Interesting professional and personal challenge
  • Rewarding and meaningful work in a young, dynamic, and rapidly growing international organization
  • Full flexibility and ownership/accountability
  • Flexible working hours, work-life policy, working from home
  • 25 days of holiday per year; Flexible working conditions; 6 sick days per year
  • Possibility to go for a "sabbatical leave“/mission, once per 3 years
  • Training budget of 1000 EUR per employee/year; Language courses
  • Notebook and Mobile phone for work and private purposes
  • Public transport contribution (after probation period)
  • Nominal financial contribution for employees with children
  • Extended paternity leave for fathers
  • Annual bonus
  • Free refreshment at the workplace - free drinks (water, tea, coffee) and fruits at the workplace
  • Dog/baby friendly office, relax rooms, play zones, etc.
  • Team buildings / family days

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