ERP IT Support Officer - UniField

Job location: district Hlavní město Praha
Employment type: Full-time work
Required education: Bachelor's
Type of employment: Employment contract
Required languages: English (proficient)

SYNERGIE, s.r.o.
Jitka Koudelková
+420 606 733 672


Your challenge

You have a unique opportunity to be a part of this implementation journey. As an ERP IT Support Officer - UniField you will be in charge of providing 3rd level support for UniField ERP tool. You will be responsible for providing support, maintenance and evolution of the application.

You will be responsible for:

In a first phase (To be defined) :

  • Request Management

- Owns allocated Requests tickets throughout their lifecycle
- Provide IT services related to instance creations/maintenance, testing environment creation, server access…

  • Documentation

- Update and maintain IT documentation in Wordpress

In a second phase (To be defined): additionally to phase 1 tasks:

  • Incident Management

- Owns allocated Incident tickets throughout their lifecycle: participate in all steps of the release management
- Review, analyse and qualify reported issues
- Provide first-line investigation and diagnosis of all Incidents. Confirm and reproduce reported bugs/use cases
- Undertake an immediate effort in order to unlock blocking issues by applying datafixes
- Propose code fix solutions in order to prevent future similar use cases
- Write the Test Cases, perform validation and reception for new developments and corrections by ensuring manual and automated testing
- Work with the Geneva Core Team and development team from the review of the incident till the release in production
- Escalate Major Incidents to the ERP IT Manager

  • Datafix management

- Provide and tests SQL for recurrent datafixes validated by the functionals
- Apply in production and ensure data integrity
- Document datafixes

  • System administrator

- Act as the administrator of all system used by the Core team (JIRA, Teams, Sharepoint…)

  • Assist the ERP Support Manager for any other IT related issues


  • Interesting professional and personal challenge
  • Rewarding and meaningful work in a young, dynamic, and rapidly growing international organization
  • Full flexibility and ownership/accountability
  • Flexible working hours, work-life policy, working from home
  • 25 days of holiday per year; Flexible working conditions; 6 sick days per year
  • Possibility to go for a "sabbatical leave“/mission, once per 3 years
  • Training budget of 1000 EUR per employee/year; Language courses
  • Notebook and Mobile phone for work and private purposes
  • Public transport contribution (after probation period)
  • Nominal financial contribution for employees with children
  • Extended paternity leave for fathers
  • Annual bonus
  • Free refreshment at the workplace - free drinks (water, tea, coffee) and fruits at the workplace
  • Dog/baby friendly office, relax rooms, play zones, etc.
  • Team buildings / family days

Your profile

  • 5+ years in IT
  • Experience in a ticketing system (JIRA an advantage)
  • Experience in test procedures and campaigns
  • University degree in computer science, information technology or related field
  • Good knowledge of IT / IS domain
  • Good knowledge of SQL language and queries, database structure and management (PostgreSQL a strong advantage)
  • Basic knowledge of Windows and Linux scripting (shell, PowerShell)
  • Basic knowledge of infra, basic Windows and Linux administration (Firewall, services…)
  • Functional knowledge of Suply Chain Management and/or Finance/Accounting domains a strong advantage
  • Strong MS Office skills (Excel in particular)
  • Fluent in English
  • Fluent in French an advantage
  • Strong in analysis and synthesis
  • Strong organisational skills
  • Capacity to work independently and at a distance
  • Team spirit
  • Strong motivation for working in humanitarian sector

About the client

Médecins Sans Frontières (MSF) / Doctors Without Borders is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters, and healthcare exclusion. MSF offers assistance to people in need and irrespective of race, religion, gender, or political affiliation. MSF’s actions are guided by medical ethics and the principles of impartiality, independence, and neutrality. Over 90% of the organization’s funding comes from individual private donors giving small amounts.

The organization was founded in 1971 in France by a group of doctors and journalists in the wake of war and famine in Biafra, Nigeria. Their aim was to establish an independent organization that focuses on delivering emergency medicine aid quickly, effectively and impartially. Three hundred volunteers made up the organization when it was founded: doctors, nurses and other staff, including the 13 founding doctors and journalists.

Today, MSF is a worldwide movement of more than 65,000 people working in 21 sections, 12 branch offices, 5 Operational Centres and three supply centres worldwide. There are as many IT departments as sections, and together they support more than 32,000 system users spread over MSF offices and missions across the globe. To gain in efficiency and improve end-user experience, MSF has built its own Shared IT Services (SITS) Centre in Prague.

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